1) Order Processing & Dispatch

• Processing time: 1–3 business days after payment confirmation and stock validation.
• Dispatch days: Monday–Saturday (excluding public holidays).
• Made-to-order / special varieties may require extra lead time; you’ll be notified before billing.

2) Domestic Shipping (India)

• Partners: Reputed surface and air couriers / transporters.
• Indicative delivery: 2–7 business days post-dispatch, depending on pin code.
• Remote locations may take longer or require pickup from the nearest transport hub.

3) International Shipping (Export Overseas)

• Available to select countries subject to local regulations and import permits.
• Incoterms®: Default is FOB/CIF/DAP as agreed on proforma invoice (PI). Risk and cost transfer as per agreed Incoterm.
• Transit times vary by destination and mode (air/sea/express). ETAs will be shared at booking.
• Palletization, fumigation, and phytosanitary treatment available on request at additional cost.

4) Documentation (Exports)

• Provided (where applicable): Commercial Invoice, Packing List, Bill of Lading/AWB, Phytosanitary Certificate, Certificate of Origin, UCN/HS codes.
• Buyer must share: Importer details, import license/permit, any destination-specific declarations.

5) Customs, Duties & Taxes

• Domestic: GST included/excluded as shown at checkout/invoice.
• International: All destination customs duties, taxes, inspection fees, quarantine charges, or storage are the buyer’s responsibility unless otherwise stated on the PI.
• Delays due to customs inspection are outside our control.

6) Delivery, Receipt & Inspection

• Please inspect packages on delivery. Note any shortage, tampering, or damage on the POD/waybill and capture photos/videos.
• Report transit issues within 48 hours of delivery with evidence for carrier claim initiation.
• For sea/air cargo, arrange survey if damage is visible; keep packaging for assessment.

7) Tracking

• Tracking details are shared via email/SMS after dispatch.
• Bulk/LTL shipments may have milestone-based updates instead of live tracking.

8) Address Changes & Missed Delivery

• Address changes are possible before dispatch only.
• Re-delivery/forwarding charges (if any) are borne by the buyer.
• We do not ship to P.O. Boxes where courier restrictions apply.

9) Shipping Restrictions

• Shipments must comply with destination seed import regulations, biosecurity rules, and prohibited variety lists.
• We reserve the right to refuse orders where regulatory compliance is uncertain.

10) Temperature, Handling & Storage

• Seeds are dispatched in standard packaging. If controlled conditions are required, request insulated/temperature-aware packing at extra cost.
• Buyer must store seeds as per label guidance upon receipt.

11) Force Majeure

We are not liable for delays or non-performance caused by events beyond reasonable control (e.g., natural disasters, strikes, port congestion, epidemics, war, regulatory holds).

12) Returns & Claims Reminder

For returns, cancellations, or refunds, please refer to our Cancellation & Refund Policy. Performance claims related to weather, soil, water, or agronomic practices are excluded.

13) Contact

Export/Import & Logistics Support: bajwaseedsindustry@gmail.com | +91-9759260315